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1. How long will the repairs take?
Every repair is different, depending on the amount of damage.
The average repair time is five days.
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2. Do I have to have my vehicle repaired where my insurance company recommends?
No, the choice on where you have your vehicle repaired is yours to make.
They can not tell you where to have your car repaired.
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3. Do I have to accept aftermarket and used parts being used to repair my vehicle?
No, you should read your policy, but most insurance companies will try to get you to use them.
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4. If my frame is bent, will my vehicle drive the same as it did before the accident?
Yes. If your frame is bent, when repaired correctly, the vehicle will drive the same.
In most cases the vehicle has a unibody; if so the frame rails are replaceable just like any other part on the vehicle.
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5. What happens if my engine is damaged or something else mechanical?
It is very rare that your vehicle would have engine damage, but if it did, not to worry. We have full time mechanics on staff that are able to repair most anything that could be wrong with your vehicle.
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6. Will I see a difference in the paint color due to the fact that the insurance company is only paying to paint part of my car?
No, the paint should match. We have a special computer paint matching system and we also blend the paint color into the next undamaged panel of the vehicle so that any color variation is not noticeable.
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7. Are you open on Saturday or Sunday?
No, we are open Monday thru Friday from 8:00am until 5:30pm. If you need us to, we in some case can stay open later to try to accommodate your needs.
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8. Do you offer a warranty?
Yes, we stand behind the repairs that we do for as long you own the vehicle. We have been in business here in Central Florida for over 24 years, and we are a member of the Better Business Bureau.
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9. Do I need an appointment for an estimate and is there a charge for the estimate?
No, we do not charge for estimates and you do not need an appointment to receive an estimate. You will need an appointment for the repair work, this will give us time to order the parts and necessary things to do the repair. It also will minimize the amount of time you will be without your vehicle.
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10. What is a Direct Repair Program?
A direct repair program is when The Recovery Room employee is the person that writes the estimate and takes care of your claim on behalf of your insurance company. This has been designed to help speed up the repair process and minimize the inconvenience to the customer. We have Direct Repair Programs set-up with most insurance companies. All insurance companies call their programs by different names but they all work pretty much the same way.
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